Effective Date: [22/07/2024]

At Pillow Decor and Gifts, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, our Refund and Return Policy outlines the process and conditions under which you can return products and request refunds.

1. General Return Policy

a. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Returned within [4] days of delivery

b. Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

  • Custom or personalized products
  • Perishable goods (such as food, flowers, or plants)
  • Downloadable software products
  • Some health and personal care items
  • Gift cards
  • Clearance items

c. Return Process

  1. Initiate a Return: Contact our customer service team at [Insert Contact Email] to initiate a return. Provide your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  3. Pack and Ship: Pack the item securely in its original packaging and include the RMA number. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method.

2. Refund Policy

a. Refund Eligibility

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [4] days, and a credit will automatically be applied to your original method of payment.

b. Partial Refunds

Partial refunds may be granted for items that are:

  • Not in their original condition, damaged, or missing parts for reasons not due to our error
  • Returned more than [4] days after delivery

c. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Custom or personalized products
  • Perishable goods
  • Downloadable software products
  • Health and personal care items
  • Gift cards

d. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at [ co*****@pi*****************.com ]. Depending on your location, the time it may take for your exchanged product to reach you may vary.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [ co*****@pi*****************.com ] with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

5. Return Shipping

a. Responsibility

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

b. Return Address

Please send your return to the address provided by our customer service team upon approval of your return request.

6. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Pillow Decor and Gifts

Email: [ co*****@pi*****************.com }

Thank you for shopping with Pillow Décor and Gifts. We appreciate your business and are committed to ensuring your satisfaction.