30-Day Artisan Quality Guarantee
At PillowDecor & Gifts, every throw pillow cover and insert is custom printed and inspected by hand in our studio. We stand behind our craftsmanship with a 30-day replacement and satisfaction guarantee.
Damaged, Defective, or Misprinted Items
If your pillow arrives with a printing error, damaged zipper, or shipping defect, we will rush a brand-new replacement or issue a 100% full refund at no shipping cost to you. Simply email [email protected] with your order number and a quick photo within 30 days of delivery.
Exchanges & Returns
Non-personalized items or standard state map covers in original, unused condition may be returned or exchanged within 30 days of delivery. Once your return is received and inspected, your refund is processed automatically to your original payment method within 3–5 business days.
Need Help With an Order?
Contact our support team at [email protected] or visit our Contact Us page. We respond within 2–4 hours.