Effective Date: [24-11-2024]

At Pillow Decor & Gifts, we take pride in crafting personalized products with care and precision. Due to the custom nature of our items, we have specific policies regarding returns and refunds. Please review them carefully before making a purchase.

1. No Returns or Refunds

  • All Sales Are Final: As our products are fully customized based on customer-provided details, we do not offer returns, exchanges, or refunds.
  • Customization Accuracy: We strongly encourage you to double-check all customization details (e.g., names, dates, designs) before completing your order.

2. Exceptions for Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 7 days of delivery.
  • To initiate a review, email us at [Insert Contact Email] with:
    • A clear description of the issue.
    • Photos of the damaged or defective item(s).
  • After reviewing your case, we will determine the appropriate resolution, which may include a replacement.

3. Shipping Errors

If you believe your order was not delivered due to an error on our part (e.g., incorrect address labeling), contact us immediately. We will work with you to resolve the issue.

4. Contact Us

For any questions or concerns about your order, feel free to reach out:

Thank you for understanding our policies and for supporting Pillow Decor & Gifts. Your satisfaction is our priority, and we are here to help resolve any concerns promptly.